Returns and Refunds
We want customers to understand return requirements before purchasing a large, high-value electric product. Eligibility depends on timing, product condition, mileage, installation, packaging, shipping, and the confirmed policy for the product and supplier.
Requesting a Return
Eligible return requests must be submitted within [CONFIRM RETURN WINDOW] of [DELIVERY / PURCHASE]. Contact support before shipping anything back. Unauthorized returns may be refused.
Starting your return with us first means it gets processed faster, and you avoid shipping costs on a return that can’t be accepted.
To request a return, provide:
- Order number
- Product name
- Reason for return
- Current condition
- Photographs of the product
- Photographs of the packaging
- Whether assembly or use has occurred
Return Eligibility
To qualify, the product may need to be unused or within a stated mileage limit, unmodified, undamaged, clean, complete, and returned with original packaging, manuals, keys, charger, tools, and accessories. Confirm exact requirements before shipping.
Unused & Unridden
No wear or mileage on the product.
Unmodified
No changes or alterations made.
Free From Damage
In the condition it arrived in.
Complete
All accessories and documentation included.
Original Packaging
Packed securely in the original packaging.
Within the Return Period
Requested inside the stated return window.
Products showing wear, mileage, damage, modification or incomplete packaging may be refused or subject to a deduction.
Return Shipping
Who pays return shipping, whether original shipping is refundable, and whether a restocking fee applies: [CONFIRM TERMS]. Large e-bike return freight can be expensive, so confirm terms before sending anything back.
Refund Processing
Approved refunds are issued to the original payment method within [CONFIRM PROCESSING TIME] after inspection, subject to bank or payment-provider timing.
Damaged or Incorrect Orders
Report visible shipping damage or an incorrect item as soon as possible after delivery, and provide photographs of:
The Full Carton
A clear photo of the whole package.
Shipping Labels
Labels and tracking stickers.
Damaged Areas
Close-ups of any damage.
The Product
The item itself, unpacked if safe.
Serial-Number Labels
The product’s serial number label.
Do not discard the packaging until the claim has been resolved.
Non-Returnable Items
Installed electrical parts, opened batteries, used chargers, personalized items, clearance products, damaged goods caused by misuse, and certain accessories may have restrictions. Subject to applicable law, restricted items may include:
Used Batteries
Installed Electrical Components
Opened Personal-Safety Products
Customized Products
Clearance / Final-Sale Products
Damage From Misuse or Improper Assembly
Gift Cards
Need to Start a Return?
Contact America E Bikes with your order number, product, reason, condition, mileage, photos, and packaging status to request return authorization.
Frequently Asked Questions
Can I return an assembled e-bike?
Yes, but you will be responsible for the shipping costs. However, if the bike is faulty, we will cover the return.
Who pays return shipping?
The client is responsible for paying all return shipping costs.
What if the wrong product arrives?
Document the unopened package and product label, do not ride or modify the item, and contact support immediately.
When will I receive my refund?
After the returned item is received and inspected, approved refunds follow the stated processing period plus payment-provider timing.