Privacy Policy
How America E Bikes collects, uses and protects your information, explained in plain English.
Who We Are
This website is operated by America E Bikes Limited Company, a Texas-registered limited liability company (Texas File Number: 806681049), located at 1607 Water Spaniel Way, Round Rock, TX 78664, United States. You can reach us at +1 (512) 577-5035 or americaebikes@gmail.com.
Information We Collect
We collect information you provide directly, including your name, email address, phone number, billing and shipping address, order details, and any information or files you submit through our contact form (such as order numbers, product details, photographs or documents). We also collect standard technical information automatically when you browse the site, such as IP address, browser type and pages visited.
How We Use Your Information
We use your information to process and deliver orders, respond to enquiries, provide product and warranty support, send order-related communications, improve our website and services, prevent fraud, and comply with legal obligations. We do not sell your personal information.
Payments
Payments are processed by third-party payment providers. Your full card details are submitted directly to the payment processor and are not stored on our servers.
Cookies & Analytics
Our website uses cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
Sharing Your Information
We share information only as needed to run our business, for example with shipping carriers to deliver your order, payment processors to complete transactions, manufacturers or suppliers when required to handle a warranty claim, and service providers who host or support our website. These parties may only use your information for the services they provide to us.
Data Retention
We keep order and account information for as long as needed to provide our services, handle warranties and returns, and meet legal, tax and accounting requirements. Information that is no longer required is deleted or anonymized.
Your Rights & Choices
Depending on your state of residence, you may have rights to access, correct or delete the personal information we hold about you, or to object to certain uses. To make a request, contact us at americaebikes@gmail.com or +1 (512) 577-5035, we will respond in accordance with applicable law.
Children’s Privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Last updated: July 24, 2026.
Questions About Your Data?
Contact us any time, we’ll give you a clear answer about what we hold and how it’s used.